Patient Access Representative (Vouchers Included)

A patient access representative (PAR) is an integral part of all hospital and outpatient care practices. Patient representatives act as liaisons between healthcare professionals and patients to improve the patient's experience within the healthcare system. They also have the skills to support both front and back-office staff, which helps prevent gaps in care, administration, and financial activities, allowing them to be one of the top jobs in healthcare administration.

This patient access representative training bundle provides the knowledge to navigate these systems for those with limited or no healthcare experience. With technology skills also required for this allied healthcare position, obtaining active learning through an electronic health record simulator will provide a complete user experience with all aspects of that equipment—which you will find in many healthcare settings. In-person and telephone communication skills are critical for people in this position, so you will address strategies that can be used in the most common situations in many healthcare settings. This course also prepares you to become a patient service representative, someone who collects information from patients before their medical appointments and answers any questions about billing. You will move through the program at your own pace, and your facilitators will be there with you every step of the way to provide clarification, support, and guidance.

This comprehensive course bundle also features a medical terminology course that introduces key concepts of medical language and human anatomy, emphasizing the interconnectedness of body systems in health and disease. The curriculum covers topics such as the musculoskeletal, cardiovascular, respiratory, nervous, and immune systems, along with mental health and special senses, with exams at the midterm and final stages. Students with prior knowledge can optionally test out by achieving a minimum score of 80%, replacing course content if desired. It is important to understand that this course feature only applies to the online Medical Terminology course, the standalone course, or advanced career training course bundles that include Medical Terminology.

The Patient Access Representative course provides comprehensive training that will prepare you for the Certified Medical Administrative Assistant (CMAA) and Certified Electronic Health Record Specialist (CEHRS) certification exams through National Healthcareer Association (NHA). This course includes vouchers that cover the fees for these exams.

Funding Disclaimer: For Workforce Innovation and Opportunity Act (WIOA) funded students, please consult with your funding source representative before taking advantage of the Medical Terminology test-out feature. Different funding programs may have specific requirements and/or restrictions. If you attempt the test-out feature(s) in the Medical Terminology course without getting approval, your funding benefits may be jeopardized.

Instructor(s):

Rachael Delekta

Rachael Delekta is an MBA in Healthcare Administration and Certified Electronic Health Records Specialist. Rachael has been in the health care field for over ten years. She has worked mostly on the insurance side of things, as a customer service manager for dental insurance, a claims and customer service coach, and a workers' compensation case management biller and auditor. She works daily with medical records and healthcare software.

Medical Terminology Instructors

Our medical terminology course section is taught by multiple experienced instructors. See here for a full list of these instructors.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac. Chromebooks are not compatible.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 12 or later.
• Browser for the course and MindTap: The latest version of Internet Explorer, Firefox, Chrome, or Safari browsers. (Although Firefox or Chrome is preferred)
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment.

The following digital textbook for the Medical Terminology course is accessed via links in the course lessons:

• Comprehensive Medical Terminology for Health Professions, 1st Edition (eBook)

The following textbooks, workbook, and access codes for the Patient Access Representative course will be shipped to you approximately 7-10 business days after enrollment. Two of your textbooks will be available online as an eBook; there is no eBook for the Workbook to Accompany Understanding Health Insurance. Whenever possible, reading assignments in each lesson will be linked to the eBooks for the designated reading.

• Administrative Medical Assisting, 8th Edition
• Understanding Health Insurance: A Guide to Billing and Reimbursement 2022
• Workbook to Accompany Understanding Health Insurance: A Guide to Billing and Reimbursement 2022

You will receive an access code to access MOSS 4.0, which is a simulated EHR.

Please note: You will receive a digital book if the physical book is on backorder.