Certified Medical Administrative Assistant (CMAA) (Voucher Included)

This Certified Medical Administrative Assistant (CMAA) course prepares you for positions working alongside medical providers performing a broad range of administrative duties. Medical administrative assistant duties can include maintaining the reception area, welcoming patients and visitors, scheduling appointments, gathering demographic information, verifying insurance eligibility, obtaining prior authorizations, and collecting copayments. They also communicate via the phone and patient portal while adhering to professional standards, legal requirements, and ethical guidelines.

In addition, this medical administrative assistant certification program covers essential competencies in medical office operations, including maintaining medical records, written and verbal healthcare communications, medical insurance fundamentals, and procedural and diagnostic coding. Training also covers revenue cycle processes, patient billing, daily financial practices, pharmacology basics, and office management principles. These skills reflect the real-world administrative responsibilities that medical administrative assistants perform on a daily basis.

Upon successfully completing this medical administrative assistant training program, you will be prepared for the CMAA certification exam offered by the National Healthcareer Association (NHA), a nationally recognized and highly respected healthcare certification provider. The curriculum includes targeted exam preparation activities, a CMAA mock exam, and workplace readiness instruction. This CMAA training program includes a voucher that covers the fee for the exam.

Instructor(s):

Tammy Stanson

Tammy Stanson, RMA(AMT), CMA(AAMA), is a highly experienced and dedicated medical professional possessing over two decades of strong knowledge in medical assistant education, instruction, and practice. With her vast experience in clinical, administrative, and educational settings, Tammy began in 1996 as a Certified Medical Assistant (CMA) and has spent her career in family medicine and urgent care.

Throughout her career, Tammy has not only worked as a CMA but also as a medical assisting instructor, demonstrating her commitment to creating a supportive and team-driven environment for students while enabling them to achieve their educational goals.

Tammy is passionate about excellent patient care and is committed to ensuring the next generations of medical assistants are prepared for the ever-changing healthcare industry. With expertise in educational methodology, teaching, and student success, Tammy is well-equipped to guide students through their Medical Assisting program and prepare them for successful careers.

Hilary Khouri

Hilary Khouri has ten years of experience in the medical field. After college, she began her medical career working in the front office of a group practice handling daily administrative tasks. Her medical experience also includes working at a healthcare consulting firm, where she reviewed electronic health records for completeness and educated providers on documentation improvement in addition to performing risk adjustment coding. She holds a bachelor's in fashion merchandising from Indiana University of Pennsylvania and is a Certified Billing and Coding Specialist (CBCS) through the University of Alabama.

LaTisha Cottingham

LaTisha Cottingham has over 20 years of experience in the healthcare industry. She has six years of teaching experience in the field of medical billing and coding and Medical Assisting. Currently she is employed as an HIM Analyst for a Long-Term Care establishment that is based out of Alabama. Previously she was employed as the lead instructor for the Allied Health Department for a local career institute. LaTisha's field of expertise is in the area of physician-based inpatient coding and Emergency Department coding. The certifications that she holds are as follows: a Registered Health Information Technician (RHIT), a Certified Professional Coder (CPC), and a Certified Clinical Medical Assistant (CCMA). In preparation for ICD-10-CM, LaTisha received her ICD-10-CM/PCS Trainer Certification from American Health Information Association (AHIMA), where she is currently a member. LaTisha is also a member of the American Academy of Professional Coders (AAPC) and the National Healthcare Association (NHA) where she is a test proctor.

Carline Dalgleish

Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor's degree in Business Information Systems, a master's degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm.

Lydia S. Stewart

Lydia S. Stewart, RN, BSN, currently serves as the Revenue Cycle Manager at a large regional medical center. Lydia has been a Registered Nurse for 23 years, 15 of those years specializing in Critical Care Nursing and supervision. She is responsible for Medical Audits, Charge Capture, and governmental compliance audits and reviews. Lydia is a member of the Louisiana Medical Auditor Association and Healthcare Financial Management Association (HFMA).

Bunny Reeves

Bunny Reeves is the senior ambulatory surgery coder at the Maimonides Medical Center in Brooklyn, New York. She trains student coders at Maimonides Medical Center and previously trained and supervised entry-level coders at Staten Island's St. Vincent Medical Center. Reeves is a Certified Coding Specialist, accredited by the American Health Information Management Association (AHIMA).

Stacey O'Brien

Stacey O'Brien ha

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 12 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following digital textbooks for the CMAA course are accessed via links in the course lessons:

• Medical Assisting: Administrative & Clinical Competencies (eBook)
• Workbook to Accompany Medical Assisting: Administrative & Clinical Competencies (eBook)